Privacy Policy

Introduction

Ionixia is a brand operated by Option First Limited, a company registered in England and Wales. We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit ionixia.com or purchase from us.

• Website: https://ionixia.com
• Data controller: Option First Limited
• Contact: hello@ionixia.com

Who We Are

Option First Limited is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or how we handle your data, please contact us at hello@ionixia.com.

What Data We Collect

When you visit ionixia.com or place an order, we may collect the following personal data:

• Identity data: your name
• Contact data: email address, delivery address, billing address, telephone number
• Transaction data: details of products you have purchased
• Technical data: IP address, browser type, device information, pages visited
• Marketing data: your preferences for receiving marketing from us

How We Collect Your Data

We collect data when you:

• Place an order on ionixia.com
• Create an account on our website
• Sign up to our email list
• Contact us via email
• Browse our website via cookies

How We Use Your Data

To process and fulfil your orders: We share your name, email address and delivery address with our fulfilment partners to produce and ship your order.

To process payments: Your payment information is processed securely by our payment processors. We do not store your full card details.

To communicate with you: We use your email address to send order confirmations, shipping updates and customer service responses.

To send marketing communications: If you have opted in, we may send you emails about new products, promotions and brand updates. You can unsubscribe at any time.

To improve our website: We use anonymised technical data to understand how visitors use ionixia.com.

Our Legal Basis for Processing

• Contract: Processing is necessary to fulfil your order and deliver your products.
• Legitimate interests: We process data to improve our services and prevent fraud.
• Consent: We send marketing emails only with your explicit consent.
• Legal obligation: We retain certain records as required by law.

Third Parties We Share Your Data With

Payment processors: Stripe and PayPal process your payment information securely. Please refer to their respective privacy policies for details of how they handle your data.

Fulfilment partners: We work with print-on-demand production partners to manufacture and ship your orders. Your name and delivery address are shared for this purpose.

Website hosting: Our website is hosted by Hostinger. Please refer to Hostinger's privacy policy for details.

We do not sell your personal data to any third party.

Cookies

ionixia.com uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

• Essential cookies: Required for the website to function, including shopping basket and checkout functionality.
• Analytics cookies: Help us understand how visitors use our website. This data is anonymised.
• Marketing cookies: Used to show relevant advertising if applicable.

You can manage your cookie preferences through our cookie consent tool or your browser settings.

International Transfers

If you are based in the European Union, your data may be transferred outside the EU to fulfil your order. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

How Long We Retain Your Data

• Order data: We retain order records for 7 years for legal and accounting purposes.
• Marketing data: We retain your email address until you unsubscribe or request deletion.
• Account data: Retained for as long as you have an active account with us.

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you.
• Right to rectification: Ask us to correct inaccurate or incomplete data.
• Right to erasure: Ask us to delete your personal data in certain circumstances.
• Right to restrict processing: Ask us to limit how we use your data.
• Right to data portability: Request your data in a portable format.
• Right to object: Object to our processing of your data for marketing purposes.

To exercise any of these rights, please contact us at hello@ionixia.com. We will respond within 30 days.

Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Company: Option First Limited
• Email: hello@ionixia.com
• Website: ionixia.com